Incident response retainer

Hands-on incident response help, advice, and plan updates, bought by the hour and done remotely.

an hour. You choose how many hours to buy.

What the hours cover

Remote hands-on incident response help on systems you own or are authorized to manage, when something goes wrong.
Advice on questions about security problems and how to handle what comes up.
Plan updates to your Bespoke Incident Response Plan, so names, vendors, and phone trees stay current.

Emergency incident response for a business without a retainer is an hour, done remotely, with the same limits below.

A written agreement, and written authorization from the owner of the systems, come before any hands-on work.
Work is done only on systems you own or are authorized to manage.
Work is done remotely. On-site visits are not promised.
No guaranteed response time, unless one is set in the written agreement.
Not a round-the-clock service.
No promise to contain or fix an incident.
You make the decisions.
Not a substitute for your insurer, your lawyer, or law enforcement.

The retainer is optional. You do not need it to buy or use the plan. See how it works or ask about the retainer.